We truly love all of the products that we stock at gendergear.ca and we've personally tried them to ensure that all of the gender related gear we sell works the way it is supposed to.  We do offer a warranty on all of the products we stock.  If you've received a defective item, please do get in touch with us at info@gendergear.ca 

Due to the intimate nature of many of the products we sell, we cannot accept returns on most products for health and safety reasons. 

Books, DVDs, and Binders in NEW condition can be returned and we will refund the price (excluding shipping) of the product back onto your original method of payment.  If you are returning a binder, the original packaging must be included, the binder cannot be worn for more than a couple of minutes, and there cannot be any stains or marks on the binder or it will not be eligible for a refund.

If you need to return an item, please include the original invoice with your return.  We do advise shipping the item with tracking to ensure your return reaches us.

You are welcome to send your return to us here:

CAYA CO-OPERATIVE LTD.
254 AUGUSTA AVE
Toronto, Ontario, M5T 2L7

If you have any questions or concerns, please do not hesitate to get in touch!